the latest incompetence astounds even me

I work for an IT company. We supposedly help customers. That being said, my company is the most grossly incompetent place I have ever worked.

On Friday a new software update was pushed to my laptop by my company when I turned it off. I didn't turn my computer on again Sunday when I arrived in Calgary. My VPN software and my internet connection software wasn't working.

I arrived at the customer site monday morning to find that none of my software was working. Everytime I clicked on something I got a "application configuration issues prevent the application from loading - reinstalling may fix the problem". Well, re-installing didn't.

I called the help desk. They said it was an issue with my VPN software and tried to transfer me to another company. Then they said I'd have to ship my laptop back to the US to get it fixed because the canada IT help desk is different than the one in the US. Then they sent me over to hardware saying it was a hardware issue.

Since 5 pm Sunday night I've been trying to get my laptop fixed. I have spent over 10 hours on the phone with the help desk. I just found out this morning that my software issue was entered at a normal priority (meaning they have a week to get back to me) even though I explained that I was at a customer site and couldn't do any work. Today my problem was escalated to a 1 - 2 business day response, but was also told that unless I can get to an office for my company nothing could be done (I have to get on the company network). They can't fed ex me software or do anything useful. Hardware offered to send me a blank hard drive, like that would do ANY fucking good. I don't go back to the US until late next friday, and will not be able to get into one of my company's buildings because it's the weekend. I'm traveling until Christmas.

With a FUCKED UP LAPTOP. Which does not work AT ALL. Because my company can't figure out how to fix the issue. An issue THEY CAUSED by pushing out an update that didn't work.

Luckily I have a great customer here in Calgary and their IT people gave me a laptop to use. So I'll be spending the next two evenings making up for lost time.

I need a new job.